This policy should be read in conjunction with the complaints procedure.
- Bamford Pre-School encourages close links with parents and the community. It believes that pupils benefit when the relationship between pre-school and home is a positive one. Mutual respect and shared responsibility for pupils underpins all interactions. The vast majority of parents, carers and others visiting our pre-school are keen to work with us and are supportive of the pre-school. However, on very rare occasions we may encounter aggression, threatening behavior, verbal and physical abuse towards members of staff or the wider social community. There is no place for acts of this nature in and around pre-school and they will not be tolerated.
- Bamford Pre-School expects and requires its members of staff to behave professionally in these difficult situations and attempt to defuse the situation and where possible to seek the involvement of other colleagues. However, all members of staff have the right to work without fear of violence and/or abuse, and the right, in an extreme case, of appropriate self-defense.
- We expect parents and other visitors to behave in a reasonable way towards members of staff. This policy outlines the steps that will be taken where behavior is unacceptable.
Types of behavior that are considered serious and unacceptable and will not be tolerated
- Shouting at members of staff, either in person or over the telephone
- Physically intimidating a member of staff, e.g. Standing very close or standing over staff during a seated meeting
- The use of aggressive hand gestures
- Threatening behavior
- Emotional intimidation/bullying
- Shaking or holding a fist towards another person
- Hitting e.g. slapping, punching and kicking
This is not an exhaustive list but seeks to provide illustrations of such behaviour. Unacceptable behaviour may result in the local authority and the police being informed of the incident.
Procedure to be followed:
- If a parent/carer or visitor behaves in an unacceptable way towards a member of the pre-school community, the pre-school leader will seek to resolve the situation through discussion and mediation if possible. A letter may be issued by the pre-school expressing the nature of the concerns with a warning of future conduct. If necessary, the complaints procedure should be followed. Where all procedures have been exhausted, and aggression or intimidation continue, or where there is an extreme act of violence, or where a parent or carer refuses to to alter their threatening behaviour, a parent or carer may be banned from the pre-school premises for a period of time, subject to review.
In imposing a ban the following steps will be taken:
- The parent/carer will be informed in writing that s/he is banned from the premises, subject to review, and what will happen if the ban is breached e.g. that police involvement or an injunction application may follow.
- The local authority will be informed and police if required.
- Where appropriate, arrangements for pupils being delivered to and collected from the pre-school will be clarified
- The local authority itself may take action where behaviour is unacceptable or there are serious breaches of our health and safety legislation.
- In implementing this policy, the pre-school will, as appropriate, seek advice from the Local Authority’s education, health and safety and legal departments, to ensure fairness and consistency.